Donor Recruitment and Retention

Project leaders: Eva Maria Merz PhD and Prof Wim de Kort MD PhD

Without blood donors there would be no blood to transfuse or blood products to use. Hence, it is crucial that our donor pool is sufficient, healthy and diverse enough to ensure access to every blood type that is needed. Targeted recruitment of donors with specific characteristics is therefore  crucial to meet the demands. In addition, research has shown that the risk of viral infections in repeat donors is much lower than in first-time donors. Therefore retention of donors guarantees a sufficient and healthy blood supply. Recruitment and retention research uses theories and evidence from social and behavioural sciences to study, explain and influence donor behaviour.

Projects

Donor InSight, Part 1

Donor InSight (DIS) is a large-scale, longitudinal survey based study, conducted among a random sample of 50,000 whole blood and plasma donors in 2007-2009. The aim of DIS is to understand the characteristics of donors (socio-demographic, lifestyle), their experiences with donation, reasons and motivation for donor return or lapse, their medical history and physical and psychological effects of donation. 31,338 (63%) donors participated and the majority gave permission for linking their DIS data to donation records and medical records and to be contacted for future studies. Some examples of publications that resulted from the DIS study are:

Furthermore, the DIS results are an important source of information for improvements to the blood supply. A better understanding of donor characteristics and motivation contribute to a more efficient and focused strategy regarding donor recruitment and retention. Knowledge of donation experience and health effects of donation contributes to keeping donors healthy and reducing the number of deferred and lapsing.

Donor InSight, Part 2 (follow up)

In order to investigate changes in donor behaviour and motivation, lifestyle, health, etc., again 50,000 questionnaires were sent out in 2012-2013. All still eligible participants from DIS-1 (n=29,532) and a new random sample of 20,468 donors were contacted. In total, 34,823 (69.7%) donors participated. The questionnaires have been processed and the data will be available to use after data cleaning.
See website

Blood Match

Blood-match-availability: Donor recruitment and retention in minority populations.

Donors matching patients who are negative for common blood group antigens, or who have an uncommon combination of alloantibodies are most likely to be found in ethnic minority populations. For example, certain rare blood types (e.g. U-, Fy-(a-b-)) are more common in populations from African origin. Like in many countries, minority populations are underrepresented in the Dutch donor population. Barriers that are often mentioned by members of minority populations include religious and/or spiritual beliefs, lack of knowledge about blood donation and medical practice, distrust toward the transfusion practice, feeling of social exclusion or discrimination, and fear. So far this knowledge has not been used to target recruitment strategies on. In the Netherlands, a broad variety of ethnic minority populations exist, but frequencies of their blood types may differ from textbook knowledge due to evolving and mixing of subpopulations. This highlights the need to increase the variety of blood types in our donor base by 1. identifying ethnic minority populations to focus on in terms of rare blood type prevalence and 2. subsequently developing effective and efficient recruitment and retention strategies for these specific populations.

The primary objectives of the proposed study are twofold:
2.1. Analysis of blood group antigen frequencies in Dutch ethnic minority populations.
2.2. Development, implementation and evaluation of effective and efficient recruitment and retention strategies for ethnic minority populations that are most relevant in terms of rare blood type matching.

Secondary objectives are:

Blood Match – Availability will start in September 2014 and will run for 4 years.

Understanding and influencing blood donor behaviour

In 2009 a PhD project started on show/no-show behaviour of donors after receiving an invitation to donate. In the Netherlands, each year more than 1,000,000 invitation cards are send to donors asking them to visit their blood bank and donate blood. Unfortunately, about 50% of these invited blood donors do not show up to make a donation. Although donors do intent to donate blood, they experience difficulties to plan a blood bank visit in their daily life routine. Aside from medical reasons, they mention time constraints as the most common barrier for not donating blood. Furthermore, donors who feel an emanating pressure from the blood bank to donate blood are less likely to return for a donation.2 This poses blood establishments with the challenge to intrinsically motivate donors to donate blood without pressing them, while at the same time helping them to overcome the failure to plan a donation in their daily life. This recent knowledge about barriers and motivators to donate blood was used in two intervention studies. In the first intervention study a field experiment was conducted among new donors (N=937). In order to increase their return behaviour, implementation intentions and commitment techniques were used. Results showed that donors in the condition with both implementation intentions and explicit commitment had a significantly higher return rate for their first donation than donors in the control group. In the second intervention study different reminder methods (SMS, e-mail and post-cards) and messages were tested to increase return behaviour of donors who received an invitation card. In the next few months results of the second intervention study will be analyzed.

Optimizing whole blood donation by younger inexperienced donors

In order to maximize blood donor commitment and safeguard the blood supply it is increasingly  recognized that blood agencies must optimize the blood donor experience and take measures to minimize failed collections and complications of blood donation.
The success and duration of the collection will be analysed, as well as the donor’s experience and the occurrence of vasovagal or other complications. For this, participating donors will be sent an email giving them access to a short online questionnaire (if requested a questionnaire will be sent by post instead) a few days after their donation. Moreover the routinely recorded data in eProgesa on the donation and any complications will be analyzed in the study centers as well as in collection centers in other regions of the country. For all participating donors as well as for donors in the other regions, return up to 1 year after the index donation will be analyzed.

Last edited on: 25 September 2014