Terms and conditions

These terms and conditions are meant for Benelux customers and for customers in countries without an official distributor. Countries with an official distributor can contact the local distributor.

Terms of delivery

All prices mentioned in our pricelists are in Euros and are exclusive of the VAT tariff as decreed by law. You will be informed of any changes in the product package.

Benelux

Deliveries are postage paid. For rush orders the postage costs will be charged on the invoice.

Other countries

For all orders the postage costs will be charged on the invoice.
Payment has to take place within 30 days after receipt of the invoice.

For all cell suspensions we need your order or cancellation at least four weeks before the next shipment date.

Ordering

To get correct deliveries we advise you to order in writing, either by letter, fax or email.
F+31 20 512 35 70
reagentsorders@sanquin.nl

Deliveries

Benelux

After receipt of your order the products will be sent to you within two working days.
The shipments will only be given for delivery from Monday to Thursday. Deliveries are made during working hours.

Other countries

After receipt of your order the products will be sent to you within three working days, after receipt of a signed order confirmation. The shipments will only be given for delivery from Monday to Wednesday. Deliveries are made during working hours.

Complaints and returns

Complaints about deliveries have to be made within two days after delivery. Please contact division Reagents at:
T +31 20 512 35 99 
E reagentsorders@sanquin.nl.

Return shipments can only be accepted after consultation with our Ordering Department. In your communication please
• clearly state the sender
• include a copy of the invoice or packer’s number

Storage conditions

The storage conditions and expiry date are stated on the (vial) label.
Transport conditions may differ from storage conditions.

Last edited on: 22 October 2015