Donor involvement

Donor Advisory Council

Sanquin set up the Donor Advisory Council (DAC) so that donors can be involved in, discuss and give advice on donor-related issues. The DAC is the successor of the National Donor Council.

The DAC has the following objectives:

• to represent - within the scope of Sanquin's objectives - the common interests of all donors, especially contributing to the monitoring and promotion of the quality aspects of donation that are directly relevant to the experience and well-being of the donors;
• to develop an effective and efficient form of consultation and cooperation with Sanquin's Executive Board, with the following goals:
  • a. to involve Sanquin's donors in Sanquin's donor-related policy;
  • b. to exchange information with regard to the quality of the care that Sanquin is to provide to donors.

The Executive Board and the Donor Advisory Council have set forth the corresponding rights and obligations in the Regulation (Dutch):

Communication with blood donors

The Donor Advisory Council informs donors via Sanquin's communications media. The DAC issues an annual report about its activities. The latest reports (in Dutch) can be found below:

More information

Contact

You can direct your questions or suggestions for the Donor Advisory Council to the Donor Advisory Council's Secretarial Office: dar@sanquin.nl.

Donor Association Netherlands

In addition, there is the Dutch Blood Donor Association (DVNL) which is committed to the interests of blood and plasma donors.

Donor studies

Sanquin Research's Donor Studies department conducts both practical as well as scientific research on donors. This is so that they can guarantee the health and availability of donors now and in the future.

Donor Complaint Committee

You can initially and preferably make a complaint known to the employees at the donation centre. You can also contact our donor physician for comments of a medical nature. Of course you can also fill in our contact form. Within four weeks you will receive a (written) message about the handling of the complaint.

If your complaint has not been dealt with sufficiently, you can contact the donor complaints committee by e-mail or in writing. This must be done within three months of the occurrence of the complaint or after (written) processing thereof. The donor complaints committee sends a confirmation of receipt within two weeks and makes a decision within three months on the merits of the complaint. If necessary, the donor complaints committee can advise the Executive Board on possible further actions.

The Donor Complaint Committee consists of five members. Two of them are being nominated by the Donor Advisory Council. The comittee has an advisor specialized in quality care, and the Board of Directors chooses a secretary from within the organization. The Board of Directors also appoints the members and the advisor. Members are appoined for a period of four years and can be reappointed one more time after that.

More information on our working methods with complaints can be found in our regulations (Dutch):

Address:

Sanquin 
t.a.v. Donorklachtencommissie
Postbus 9892
1006 AN Amsterdam

Email: donorklachtencommissie@sanquin.nl 

Annual reports

Here you can find the most recent reports (in Dutch) of the Donor Complaint Committee: